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Conflict:

Managing Anger & Conflict

and

Ways to Deal with Difficult People

During this interactive workshop participants will learn how to: handle the frequent anger-provoking situations one encounters, keep one's self esteem intact and handle one's emotions.  Participants will also practice the 3-step formula for keeping in control and getting what they want in win-win situations.  By learning to deal with "difficult" people, participants will decrease their frustration and sense of feeling overwhelmed.

DISCUSSION AREAS:

·Four types of conflicts
·Non-verbal clues
·Ground rules
·When we get angry
·Origin of anger
·Types of "difficult" people

INTERACTIVE GROUP ACTIVITIES:

v People challenges

v  3 ways to handle people problems

v  Affirmations

v  Process of managing anger

v  Hot buttons

v  Defusing anger techniques

v Methods of coping with a "difficult" person

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Workshop leader:     

Hayes Ratledge
Length of workshop: 2 1/2 hours
Number of participants: 12 to ...
Room set-up Movable tables and chairs
Audio/visual

Powerpoint Projector & screen, tv/dvd


For your organization to schedule a workshop/s contact:

Hayes Ratledge, President & CEO
608 Stage Coach Ct, Greensboro, NC 27409
Tel 336-292-6908 FAX 866-855-6567
email: hayes@hayesratledge.com

www.SuccessSeminarsInstitute.com