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No Longer Being Offered

Customer Service:

Excellence In Customer Service
"How To Keep Our Customers Coming Back"


Business owners are always looking for a way to increase market share and gain an advantage over the competition. But then, isn't everyone?

There is one strategy competitors will not be able to copy quickly:
Putting Customers First.

RESEARCH SHOWS ONLY 4% OF DISSATISFIED CUSTOMERS COMPLAIN.
THE OTHER 96% JUST DON'T COME BACK

CUSTOMER SERVICE EXCELLENCE is a learning system to help employees and business owners master the skills of providing superior customer service.

PROGRAM OBJECTIVES:

·Increase repeat business
·Reduce customer complaints
·Build customer loyalty and attitudes
·Improve the attitudes and morale of employees

PARTICIPANTS WILL LEARN:

·How customers decide where they will do business
·How to handle special problems
·How to make the customer feel important

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Workshop leader:     

Hayes Ratledge
Length of workshop: 2 1/2 - 3 hours
Number of participants: 12 to 44
Room set-up: Movable tables and chairs
Audio/visual: tv/dvd; PowerPoint projector & screen

For your organization to schedule a workshop/s contact:


Hayes Ratledge, President & CEO
608 Stage Coach Ct, Greensboro, NC 27409
Tel 336-292-6908 FAX 866-855-6567
email: hayes@hayesratledge.com

www.SuccessSeminarsInstitute.com