Excellence In Customer Service
"How To Keep Our Customers Coming Back"
Business owners are always looking for a way
to increase market share and gain an advantage over the competition.
But then, isn't everyone?
There is one strategy competitors
will not be able to copy quickly:
Putting Customers First.
RESEARCH SHOWS ONLY 4% OF DISSATISFIED CUSTOMERS
THE OTHER 96% JUST DON'T COME BACK
CUSTOMER SERVICE EXCELLENCE is a learning
system to help employees and business owners master the skills
of providing superior customer service.
loyalty and attitudes
the attitudes and morale of employees